Would you like to make a memorable first impression?
Would you like to deliver the best customer service?
Are you wanting to improve your outbound calling?
This webinar will provide participants with the basic telephone techniques and skills to confidently answer telephone calls and constructively respond to customer telephone enquiries and make successful calls!
We are on a mission to help as many people as we can to learn how to build stronger relationships with clients and prospects and to deliver a great customer experience. This can be done by knowing how to use the phone correctly and to gain a great first impression.
Completing this Webinar will help you to:
• Answer and make telephone calls in a professional manner
• Learn techniques to efficiently respond to a customer call
• Build rapport with the customer and satisfy their needs quickly
In only one-hour Simon Shepherd of Client Marketing will give you an insight in to how to make the telephone your friend and to deliver great customer satisfaction.
**Once you have booked your place you will receive via email a link to the webinar **
**The webinar will be delivered via the ‘Zoom’ video conferencing software**